Shipping policy

Overview

We ship worldwide and work with trusted production and delivery partners to ensure every order arrives safely and in excellent condition.

Processing Time

All orders are processed within 2–5 business days.

Processing time includes order handling and preparation before dispatch. During busy periods or product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin once your order has been dispatched.

United Kingdom: 3–5 business days
Europe: 5–10 business days
Rest of World: 7–15 business days

Please note that delivery times are estimates and may vary due to courier delays, customs processing, or local factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Any applicable import duties, taxes, or customs fees for international orders are the responsibility of the customer.

Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.

Customs & International Orders

For orders shipped outside the UK:

Customs clearance may cause delays
Import duties, taxes, and fees are not included in the item price or shipping cost
These charges are the responsibility of the recipient

We are not responsible for delays caused by customs authorities.

Damaged or Lost Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Your order number
Photos of the damaged item
Photos of the packaging

If a parcel is lost in transit, please contact us and we’ll work with the courier to resolve the issue.

Incorrect Address

Please ensure all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us, additional shipping charges may apply to resend the order.